Shipping Policy

Last updated: August 2026

At CeraCups, we are committed to delivering your handcrafted ceramic pieces safely and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.

2. Shipping Destinations

We ship to customers worldwide. Shipping availability and rates are calculated at checkout based on your delivery address.

3. Estimated Delivery Times

Destination	Estimated Delivery Time
Domestic	5–10 business days
International (Asia Pacific)	7–14 business days
International (Europe & Americas)	10–21 business days
Rest of the World	14–28 business days

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location, package weight, and selected shipping method. We occasionally offer free shipping promotions — subscribe to our newsletter to stay informed.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. Please allow 1–3 business days for tracking information to become active.

You can also track your order anytime via our Track Your Order page.

6. International Shipping & Customs

CeraCups ships internationally through trusted carrier partners. Please be aware of the following for international orders:

International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country.
These charges are the sole responsibility of the recipient and are not included in our product prices or shipping fees.
CeraCups is not responsible for delays caused by customs clearance processes.
We are required by law to declare the full value of all shipments on customs forms.

7. Packaging

All CeraCups products are carefully packaged to ensure they arrive in perfect condition. We use protective materials designed specifically for fragile ceramic items. If your item arrives damaged due to shipping, please refer to our Returns & Refunds policy.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please:

Check your tracking information for the latest updates.
Contact your local post office or customs office.
Reach out to us at support@ceracups.com if the issue persists.

We will do our best to investigate and resolve any shipping issues promptly.

9. Incorrect Shipping Address

Please ensure your shipping address is correct at the time of checkout. CeraCups is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@ceracups.com — we will do our best to update the address before dispatch.