Frequently Asked Questions

Q: What are CeraCups products made from?

A: All CeraCups products are crafted from high-quality ceramic and porcelain, sourced from trusted third-party artisan suppliers. Each piece is selected for its durability, glaze quality, and aesthetic appeal.

Q: How many products are available?

A: Our collection is intentionally curated and limited. We collaborate with select artisan suppliers to offer an exclusive range — ensuring every product meets our quality standards.

Q: Are your products dishwasher safe?

A: Most of our ceramic pieces are dishwasher safe. However, we recommend hand washing to preserve the glaze and extend the life of your cup. Please refer to individual product pages for specific care instructions.

Q: How long does shipping take?

A: Shipping times vary by location and supplier. Estimated delivery windows are listed on each product page. We work closely with our partners to ensure timely delivery.

Q: What is your return policy?

A: If your item arrives damaged or defective, please contact us within 7 days of delivery. We'll arrange a replacement or refund in coordination with our supplier. See our full Returns & Refunds policy for details.

Q: Do you ship internationally?

A: Yes! We ship to many countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Q: Can I track my order?

A: Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. Visit our Track Your Order page for real-time updates.