Returns & Refunds
Your satisfaction is our priority. If something isn't right with your order, we're here to help.
Eligibility for Returns
We accept return requests for items that are:
- Damaged or defective upon arrival
- Incorrect items received
Please contact us within 7 days of delivery to initiate a return or refund request.
How to Request a Return
- Email us at support@ceracups.com with your order number and a photo of the issue.
- Our team will review your request within 1–2 business days.
- If approved, we'll coordinate with our supplier to arrange a replacement or refund.
Refund Processing
Approved refunds are processed within 5–10 business days and returned to your original payment method.
Non-Returnable Items
- Items returned without prior authorization
- Items damaged due to misuse or improper care
- Items returned after the 7-day window
Questions?
Reach out to us at support@ceracups.com — we'll do our best to resolve any issue promptly.